Managing Difficult Conversations

Materials

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Content

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Module 1 - Types of Conversations 1 Lesson

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Lesson 1 - Types of Conversations

Module 2: Why are Difficult Conversations Often Avoided? 1 Lesson

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Lesson 2. Why are Difficult Conversations Often Avoided?

Module 3: Managing Conversations Effectively 1 Lesson

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Lesson 3. Managing Conversations Effectively

Module 4: Key Skills and Attributes for Critical Conversations 1 Lesson

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Lesson 4. Key Skills and Attributes for Critical Conversations

Module 5: Conversations with the Boss 1 Lesson

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Lesson 5. Conversations with the Boss

Module 6: A Case Study 1 Lesson

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Lesson 6. A Case Study

Module 7: Nine Scenarios 2 Lessons

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Lesson 7a. Nine Scenarios

Lesson 7b. Scenario 9

Module 8: Final Thoughts and Conclusions 1 Lesson | 1 Quiz

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Lesson 8. Final Thoughts and Conclusions

Critical Conversations

About Instructor

Promoting Excellence Online

7 Products

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£35

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Managing Difficult Conversations quantity

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Length

3 hours 30 minutes

Includes

8 Modules
9 Lessons
Certificate