Managing ‘Difficult Conversations’

THIS LIVE EVENT IS ALSO BEING RECORDED AND WILL BE AVAILABLE TO WATCH FROM 30TH SEPTEMBER, SO DON’T WORRY IF YOU CAN’T MAKE THE LIVE EVENT!

Managing Difficult Conversations

As a Premier League and International Referee, I was often involved in ‘difficult conversations’ with managers (Sir Alex Ferguson and myself below), players, and the media!

As a Headteacher I also had to effectively manage ‘challenging conversations’ with staff, parents, and students.

Whilst a deputy headteacher in Auckland, New Zealand I was able to undertake part-time PGCE further studies in Educational Leadership and Management, specialising in ‘performance appraisal and dilemma management’.

When faced with a ‘difficult conversation’ in school we often avoid the conflict altogether; deny the conflict and wait until it goes away; change the subject; react emotionally; or make excuses; and sometimes see the conversation as a battle we have to win.

Course overview

Course outcomes

  • Develop your emotional intelligence to see other people’s perspectives and avoid a ‘combat mentality’

  • Prepare and plan for difficult meetings and unexpected encounters

  • Turn difficult conversations into ‘open to learning’ opportunities (OLC’s)

  • Learn a number of templates for successful management of difficult conversations and prioritise the one which fits your personality

  • Boost your confidence in reaching successful conclusions to difficult conversations and receive on-going coaching via the course community

About Instructor

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  • £25.00
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Live Course

  • 29th Sep 2025 at 4:15pm

Length

  • 1 hour 15 minutes

Includes

  • 3 Modules
  • 4 Lessons