Conflict Resolution and Mediation

This course is about gaining more knowledge and understanding of successful mediation and being able to bring conflicting parties together and guide them toward resolution.

The course will cover these modules:

1.    What is Managing Conflict?

2.    The Impact and Causes of Conflict.

3.    What is Mediation and the Process of Mediation?

4.    Conflict Resolution and Mediation

5.    Video Interviews and Case Studies.

6.    Final thoughts and Quiz

7.    Certification.

Aims

·         To gain more knowledge and understanding of conflict resolution.

·         To improve confidence in managing conflict.

·         To assess your skills and qualities in conflict resolution and mediation.

Outcome

On completion of this course, it is expected you will have developed your ability to manage conflict successfully.