Course Overview:
The ability to handle difficult conversations is an essential part of effective leadership and management.
It is widely recognised that the most influential form of communication is on a one-to-one basis.
Successfully managing conversations has many and varied benefits and can solve a variety of problems. However, research shows that many managers across many sectors find this aspect of their role very difficult and very challenging.
Imagine a scenario
A seasoned manager, let’s call her Emily, finds herself at a crossroads with a team member over a recurring project delay. The conversation they need to have is challenging, the stakes are high, and the emotions are running higher. This is not a one-off scenario, but a reflection of the myriad situations leaders and managers often encounter. The essence of effective leadership transcends beyond the conventional to embracing and navigating through these challenging dialogues.
The ripple effect of avoiding critical conversations can be detrimental, leading to unresolved issues, strained relationships, and a stifled organisational culture.
Through a blend of theoretical knowledge, practical strategies, and reflective exercises, participants will experience the journey from apprehension to improved competence in holding critical conversations.
This programme will enable participants to improve self-confidence and develop the appropriate skills to competently engage in “fierce conversations.” 1
1. Susan Scott: Fierce Conversations 2002
Aims and Objectives
1. To improve self-confidence and competency in dealing with critical one-to-one conversations.
2. To learn and develop a range of skills and techniques to effectively handle difficult conversations.
Outcomes
On completion of this course it is expected that you will be able to manage your individual conversations with improved effectiveness and feel more calm, confident and better prepared in doing so.
Content
Module 1: Types of Conversations
Module 2: Why are Difficult Conversations Often Avoided?
Module 3: Managing Conversations Effectively
Module 4: Key Skills and Attributes for Critical Conversations
Module 5: Conversations with the Boss
Module 6: A Case Study
Module 7: Nine Scenarios
Module 8: Final Thoughts and Conclusions
Certification
Materials
Course materials will be available once you have enrolled on this course.